Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Answer Guarantee

  • Our group of technicians will do their best to answer to your service tickets within approximately 1 hour. If, however, the situation you have stumbled upon calls for the help of our Admin =Dept,= we are going to send the ticket to the technician on shift and will post a reply to let you know.

  • Top quality support service

  • Professional Technical Help Service

  • Our technical support crew is going to be on duty for you 24/7/365 to to respond to all help request tickets that you send. We offer client assistance for all applications that are installed in advance on your machine. These include our custom designed Hosting Control Panel, the chosen Operating System plus the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each section of the Hosting Control Panel that is provided free with your VPS features an inbuilt article base. You will see a range of in–depth how to articles and reviews and a number of step by step video courses that present all the necessary website supervision tasks. You can find them by clicking the Help or Video buttons in the top right part of each Control Panel section.