Customer Support Channels
A 1–Hour Response Guarantee
We provide a 60 min response warranty for every support ticket or e–mail that you send to our customer care team. We will quickly reply to all the common questions and forward right away the issue to our sysadmins if additional assistance is required. If you take advantage of the Managed Servers package, we will carry out any of the included services at a time that has been discussed with you earlier.
A First–Rate Help Desk Support Service
We’ll be online for you 24/7 to reply to any questions that you may have connected with our Hosting Control Panel or any of the applications that we have installed for you on the server. If you also need help with server admin tasks, you can take a glance at our Managed Servers package, which includes backup disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services
A User–Friendly Help Area
Our Hosting Control Panel is pre–installed for each dedicated web hosting plan. Among its characteristics is a rather time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. The majority of how–to articles have video versions that demonstrate all the actions that you can perform in a very illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each Hosting Control Panel section.