In case you have ever had a shared hosting account before or you have dealt with any other type of online service, you are probably aware from personal experience that for many things it's better to consult with a live person over the phone instead of exchange support tickets or e-mail messages. In order to know more about a service before you buy it or when something small has to be made, for example, it is far easier and quicker to do it real-time. When you are able to get in touch with representatives over the phone, it is very likely that you are working with a real web hosting provider, not a reseller. The level of support that you can get on the telephone varies between different providers - from very general issues to professional technical support. Generally most suppliers offer pre-sales assistance and first level phone support, while more complex technical matters are handled through e-mail or tickets.

Phone Support in Shared Hosting

We know that being able to speak with a live agent is rather important, so we have 3 support lines worldwide (UK, USA and Australia) and you can get in touch with us over the phone for 14 hours a day. If you consider obtaining one of our shared hosting plans, for instance, you can give us a call and learn more about our solutions before you order to be sure that we cover all of the system requirements for your web sites. Following your order, you can call us about all the sales and / or billing problems you may experience, or get any type of general or basic technical info that you need. We have tried to find the optimal balance between phone and ticket support, so for entirely technical issues you will have to use the ticketing system, that will make it easier to follow the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs a day as a part of the support services for every single semi-dedicated server package that we offer. As some issues are more difficult and time-consuming, you'll have to open a ticket in case you experience such a problem, but for all of the general, billing or small-scale technical issues you can always give us a call and we will assist you immediately in order to save you the time you'll have to spend on creating a support ticket. Even if you don't have an account yet, you are able to find out if you can host your websites on our state-of-the-art cloud platform or you are able to get any other general info about our semi-dedicated services. We now have local numbers in the United States, Great Britain and Australia plus a global number, so you can call the one which is closer to where you live.