One-Hour Response Guarantee in Shared Hosting
Our guaranteed max response time for any ticket that you post or any e-mail that you write is only 1 hour, even in case you contact us on weekends and national holidays. Irrespective of the essence of your question or problem, we’ll lend a hand immediately and will supply you with the needed information to solve any problem with your websites. The real reaction time usually doesn’t exceed 15 to 20 minutes, which means that you can forget about waiting around for hours and hours on end to get an issue sorted out or what is even worse than that – waiting around all day only to obtain a reply that more info is required while nothing’s solved. We will offer you assistance in a well-timed fashion purely because we understand exactly how invaluable time can be in the dynamic digital space. The 60-minute response guarantee is valid for any billing or technical question that you might have in regard to our shared hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a helpdesk ticket through your hosting Control Panel or write an email relating to your semi-dedicated server, you’ll receive an answer within maximum 60 minutes. You can contact us whenever you want in regards to technical, general or billing matters and since we are on duty around the clock, you’ll always obtain support without delay. Depending on the specific question or issue, we will give you more information, eliminate the problem if it has been caused by something that is within our reach or advise you on what steps to take in case you have to edit a certain setting for a web application that we cannot access. You can forget about waiting for an entire day for each and every reply. As it is, in the majority of cases we answer tickets and emails within no more than 20-25 minutes.