Integrated Ticketing System in Shared Hosting
Our shared hosting plans come bundled with an integrated ticketing system, which is an integral part of our in-house developed Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same location – invoices, website files, emails, support tickets, etc., avoiding the necessity to log in and out of different admin dashboards. In the event that you have any technical or pre-sales questions or any problems, you can send a ticket with just a couple of clicks of the mouse without the need to leave your Control Panel. During the process, you may pick a category and our system will present you with a number of help articles, which will provide you with more info and which may help you fix any particular problem even before you send a ticket. We guarantee a ticket response time of maximum one hour, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more convenient to manage everything from a single place, which is why we have integrated a support ticket system into the custom-developed Hepsia Control Panel, which is available with each and every semi-dedicated server package. This will permit you to handle the correspondence with our client support staff together with your files, which goes to say that you will not have to memorize an additional log-in name for a different system. You’ll be able to post a new ticket or to track down the status of an old one with no more than several clicks while you are browsing the content hosted in your account. You can also search through older tickets using an intelligent search box or check relevant FAQ articles, which offer solutions to common difficulties. The integrated ticketing system is strictly monitored 24x7 with the maximum response time being only 60 minutes, so there’ll always be somebody to help you out.