A ticketing system is the most common correspondence medium that hosting companies offer to their clients. It’s typically part of the billing account and is the easiest way to tackle an issue that takes some time to examine or that needs to be escalated to a server admin. In this way, all replies contributed by either party will be kept in the exact same place in case somebody else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you will need to log in and out of no less than two accounts to accomplish a specific task or to reach the hosting company’s help desk support team. If you desire to administer several domain names and each one of them is hosted in its very own account, you’ll have to use an even larger number of accounts simultaneously. Plus, it can take a substantial amount of time for the provider to process your ticket request.

Integrated Ticketing System in Shared Hosting

Our shared hosting plans come bundled with an integrated ticketing system, which is an integral part of our in-house developed Hepsia hosting Control Panel. In contrast with other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same location – invoices, website files, emails, support tickets, etc., avoiding the necessity to log in and out of different admin dashboards. In the event that you have any technical or pre-sales questions or any problems, you can send a ticket with just a couple of clicks of the mouse without the need to leave your Control Panel. During the process, you may pick a category and our system will present you with a number of help articles, which will provide you with more info and which may help you fix any particular problem even before you send a ticket. We guarantee a ticket response time of maximum one hour, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

We find it far more convenient to manage everything from a single place, which is why we have integrated a support ticket system into the custom-developed Hepsia Control Panel, which is available with each and every semi-dedicated server package. This will permit you to handle the correspondence with our client support staff together with your files, which goes to say that you will not have to memorize an additional log-in name for a different system. You’ll be able to post a new ticket or to track down the status of an old one with no more than several clicks while you are browsing the content hosted in your account. You can also search through older tickets using an intelligent search box or check relevant FAQ articles, which offer solutions to common difficulties. The integrated ticketing system is strictly monitored 24x7 with the maximum response time being only 60 minutes, so there’ll always be somebody to help you out.