24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting packages are twenty-four-seven, thus you can forget all about waiting for several days in order to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail. If you do have an account, you're able to open a support ticket in addition to the other three ways of communication. You're able to select the most suitable way to contact us based on what your location is or what device you use. We will help you for almost any webhosting-related query that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the maximum reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated hosting plans that we offer include 24/7 customer and technical support, so no matter what issue you have, you can contact us and we will assist you at once. The guaranteed response time for any e-mail message or trouble ticket that you open from your Hepsia hosting Control Panel is only 1 hour; the actual reply time hardly ever is more than twenty minutes. In addition, we provide telephone support with several local numbers worldwide as well as a live chat, so that you will be able to contact us and find more details about our solutions even if you do not have an account yet. We are able to help you with any question or a difficulty you may have - payment methods, plan specs, email configuration, hosting account settings, and many others. If you use our services, you will never experience a scenario where you need to wait for a few days to get a problem solved like you'll need to do with lots of other service providers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for any kind of server-related issue or forvarious difficulties or questions regarding the pre-installed software your server comes with. If you have not acquired your VPS server plan yet, you will be able to learn a lot more about our services by giving us a call or by employing the live chat service. For more tech issues, you can send an email message or open a ticket from your billing Control Panel and you will get support within less than 1 hour no matter the time of the day, even on weekends and holidays. The actual answer time normally doesn't exceed thirty minutes. In case you're looking for assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade that you can add to each VPS plan and our admins will help you with any installation or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time warranty, you will take advantage of quick support when you acquire a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, therefore if you open a ticket from your billing account or you send an email regarding any problem with your server or the pre-installed software on it whatever the time of the day, you will receive an answer within one hour, even during holidays. Our ticketing system is the more suitable option when the issue in question needs more time to be solved or in case it should be given to our administrators, because it's much easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to call us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.